Definition
Excellent organisations:
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Develop and agree a set of performance indicators and
related outcomes to determine the successful deployment of
their societal and ecological strategy and related policies,
based on the needs and expectations of the relevant external
stakeholders.
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Set clear targets for Key Results based on the needs and
expectations of their external stakeholders, in line with their
chosen strategy.
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MDemonstrate positive or sustained good Society Results over
at least 3 years.
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Clearly understand the underlying reasons and drivers of
observed trends and the impact these results will have on
other performance indicators and related outcomes.
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Anticipate future performance and results.
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Understand how the Key Results they achieve compare to
similar organisations and use this data, where relevant, for
target setting.
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Segment results to understand the experience, needs and
expectations of specific stakeholders within Society.
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The needs and expectations of a community will
include perceptions of an organisations
approach to quality of life, the environment,
the preservation of global resources and
relationships with authorities and bodies that
regulate and affect the business environment. |
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Note: Please refer to publication for more details on the model. |
