Definition
Excellent organisations design, manage and improve processes, products
and services to generate increasing value for, customers and other
stakeholders.
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5a. Processes are designed and managed to optimise stakeholder value
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5b. Products and Services are developed to create optimum value for customers
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5c. Products and Services are effectively promoted and marketed
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5d. Products and Services are produced, delivered and managed
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5e. Customer relationships are managed and enhanced
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A process is a sequence of steps which steps value by producing
required outputs from a variety of inputs. |
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Note: Please refer to publication for more details on the model. |
