How the
organisation designs, manages and improves its
processes in order to support its policy and
strategy and fully satisfy, and generate
increasing value for, its customers and other
stakeholders.
How do you |
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Define your key processes so
that they are well understood (eg. using
flowcharts or diagrams)
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Encourage everyone to work
on improving processes?
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Design and deliver your
products and services?
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Plan to introduce changes to
the processes and monitor the effect of these
changes?
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Manage and enhance
customer’s relations?
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A process is a sequence of steps which steps
which adds value by producing required outputs
from a variety of inputs. |
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