Definition
Excellent organizations have leaders who shape the future and make it happen, acting as role models for its values and
ethics and inspiring trust at all times. They are flexible, enabling the organization to anticipate and react in a timely
manner to ensure the ongoing success of the organization.
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1a. Leaders develop the mission, vision, values and ethics and act as role models
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1b. Leaders define, monitor review and drive the improvement of the organization’s management system and performance
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1c. Leaders engage with external stakeholders
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1d. Leaders reinforce a culture of excellence with the organization’s people
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1e. Leaders ensure that the organization is flexible and manages change effectively
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Note: Please refer to publication for more details on the model. |
