Definition
Excellent organisations:
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Develop and agree a set of key financial and nonfinancial
to determine the successful deployment of their
strategy, based on the needs and expectations of their key
stakeholders.
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Set clear targets for Key Results based on the needs and
expectations of their key stakeholders, in line with their
chosen strategy.
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Demonstrate positive or sustained good Key Results over at least 3 years.
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Clearly understand the underlying reasons and drivers of
observed trends and the impact these results will have on
other performance indicators and related outcomes.
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Anticipate future performance and results.
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Understand how the Key Results they achieve compare to
similar organisations and use this data, where relevant, for
target setting.
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Segment results to understand the performance levels and
strategic outcomes achieved within specific areas of the
organisation.
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Key performance results
refer to both the financial and non-financial
performance of an organisation |
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Note: Please refer to publication for more details on the model. |
